Terms of Service
The following terms govern cooperation between Delvotec and our partners - importers, distributors, project channels and local brand customers. Please review carefully before placing orders or signing agreements.
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Scope of cooperation
These terms apply to all B2B cooperation between Delvotec and overseas partners involved in the sourcing, distribution and project supply of water purification and smart kitchen appliance products.
- Eligible partners: importers, distributors, project channels, wholesalers, local brand owners and regional agents.
- Target markets: primarily Middle East and Southeast Asia; other regions reviewed case by case.
- Product scope: water purifiers, hot/cold systems, softeners, sparkling water machines, coffee machines, garbage disposals, air purifiers and related appliances.
- Cooperation models: B2B wholesale, regional agency, project supply and local brand (OEM/ODM) partnership.
End-consumer retail sales, unauthorized resale of Delvotec branding, and use of Delvotec materials outside the agreed market are not covered by these terms.
Order rules
Each order is confirmed through a formal Proforma Invoice (PI) or sales contract, signed by both parties before production is scheduled.
MOQ
Standard MOQ varies by product line; trial orders and mixed-container loading available for new partners.
Payment
30% T/T deposit, 70% balance against B/L copy. L/C at sight or other terms negotiable for established partners.
Lead time
Stock items 7-15 days; standard production 25-35 days; customized projects 35-60 days after deposit and sample approval.
Customization terms
Delvotec supports OEM/ODM cooperation including packaging, branding, specifications and structural customization, governed by the following terms.
Sample & tooling fees
Sample fees are charged based on product complexity and may be partially deductible from bulk orders. Mold and tooling costs are quoted separately and confirmed in writing prior to development.
Tooling ownership
When the customer fully pays for exclusive tooling, ownership belongs to the customer; the mold remains stored at Delvotec's partner factory for continued production. Shared or universal tooling remains the property of Delvotec.
IP & exclusivity
Customer-supplied brand artwork, logos and trademarks remain the customer's IP. Patented designs and technologies provided by Delvotec remain Delvotec's IP. Exclusivity within a defined territory can be agreed separately based on annual volume commitments.
Inactivity clause
If no reorder is placed for customized tooling within 24 months, Delvotec reserves the right to charge a storage fee or, with written notice, dispose of the tooling.
Quality, inspection & warranty
Product quality is managed through Delvotec's technical requirements together with our integrated manufacturing partners. The following inspection and warranty rules apply.
Pre-shipment inspection
Every order is inspected before shipment according to AQL standards or customer-specified checklists. Third-party inspection (SGS, BV, TUV) is supported at the customer's cost.
Warranty period
12 months from B/L date for main units against manufacturing defects. Consumables (filters, membranes, gaskets) are not covered by the warranty period.
Spare parts support
Spare parts are typically supplied at 1-3% of order value free of charge, depending on product category, to support local after-sales service.
Claim window
Quality claims must be submitted in writing within 15 days of receipt of goods, with photos, videos and inspection reports. Hidden defects under warranty must be reported within 7 days of discovery.
The warranty does not cover damage caused by transportation, improper installation, misuse, unauthorized modifications, abnormal water source conditions or force majeure events.
Liability & dispute resolution
Both parties are expected to perform their obligations in good faith. The following clauses define liability for breach and dispute resolution procedures.
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i.
Delay in delivery
If Delvotec delays shipment beyond the agreed date due to its own fault, a daily penalty (typically 0.05% of the delayed value, capped at 5%) may apply, excluding force majeure.
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ii.
Delay in payment
If the buyer fails to pay the balance on time, Delvotec may suspend shipment, charge storage fees, and apply interest on overdue amounts.
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iii.
Force majeure
Neither party shall be liable for delay or non-performance caused by force majeure events including natural disasters, war, epidemics, government action or shipping disruptions; the affected party shall notify the other within 7 days.
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iv.
Friendly negotiation
All disputes arising from this cooperation shall first be resolved through friendly negotiation between both parties within 30 days.
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v.
Arbitration & governing law
If negotiation fails, disputes shall be submitted to the China International Economic and Trade Arbitration Commission (CIETAC) for arbitration in accordance with its rules. The arbitration award is final and binding. These terms are governed by the laws of the People's Republic of China.
Questions about these terms?
Our team will walk you through MOQ, payment, customization and after-sales policies tailored to your market before any formal agreement is signed.
Delvotec reserves the right to update these terms. The version in effect on the date of order confirmation shall apply.